Refund Policy

MusePromptless sells one-time credit packages. We want payment and credit issues to be handled clearly and promptly.

Unused purchases

You may request a refund within 7 calendar days after purchase if none of the credits from that purchase have been used. Once any credit from the purchased package has been consumed, the purchase is generally non-refundable.

Payment or service errors

We will investigate duplicate charges, a completed payment that did not deliver credits, or a technical failure that prevented the purchased credits from being used. Depending on the circumstances, we may restore credits or issue a full or partial refund.

How to request a refund

Email support@musepromptless.com from the account email and include the order number, purchase date, and reason for the request. We aim to respond within 3 business days. Approved refunds are returned through the original payment method and may take additional time to appear.

Mandatory rights

This Policy does not limit refund or cancellation rights that applicable consumer law requires. Fraud, chargeback abuse, or violations of the Acceptable Use Policy may affect discretionary refund eligibility.